privacy policy

SMS Privacy Policy

Effective Date: Feb. 13, 2025

At Cox Osteopathic PLLC, we respect your privacy and are committed to protecting the personal information that you share with us through our SMS service. This SMS Privacy Policy outlines how we collect, use, and safeguard your personal data when you opt-in to receive text messages (SMS) from us.

By subscribing to our SMS service, you consent to the terms of this SMS Privacy Policy. Please read this policy carefully to understand how we collect and handle your information.

1. Information We Collect

When you opt-in to receive SMS messages from us, we may collect the following information:

  • Mobile Number: The phone number you provide when you opt in to our SMS program.
  • Message Content: Any messages or communication exchanged through the SMS platform, including responses to appointment inquiries or appointment reminders.
  • Device Information: We may collect information about your device, such as device type and operating system, to improve the SMS service.

2. How We Use Your Information

The personal information we collect will be used for the following purposes:

  • To send SMS communications: We will send you transactional messages (e.g., appointment confirmations, appointment reminders), clinic information (e.g., holiday hours, dates clinic is closed) and marketing messages (e.g., promotional offers, discounts, and updates) based on the consent you have provided.
  • To improve our services: We may use your information to personalize your experience, improve our SMS communications, and ensure the messages you receive are relevant to you.
  • To provide customer support: If you contact us via SMS, we may use the information to assist you with inquiries, or resolving issues.

3. Sharing Your Information

We do not sell, rent, or share your personal information with third parties for marketing purposes. However, we may share your information with trusted third-party service providers who assist us in operating our SMS service, provided that they agree to safeguard your data in accordance with our privacy practices. These third parties may include:

  • SMS service providers
  • Marketing and communication partners
  • Customer service platforms

In any event, your information will only be shared in accordance with applicable laws and regulations.

4. Data Security

We take reasonable steps to protect the personal information you provide to us via SMS from loss, misuse, and unauthorized access. However, please note that no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee the absolute security of your data.

5. Opt-Out and Consent

You have the right to opt-out of receiving SMS messages from us at any time. To do so, simply call Cox Osteopathic at (817)745-9750. After opting out, you will no longer receive marketing or promotional messages from us, but you may still receive essential transactional messages (e.g., patient reminders, etc.).

If you have questions, please contact us at (817)745-9750.

6. Message Frequency and Costs

By subscribing to our SMS service, you agree to receive recurring text messages, which may include promotional and non-promotional content. The number of messages you will receive depends on the services or programs you subscribe to.

Standard message and data rates may apply according to your mobile carrier and service plan. Check with your carrier for details regarding message and data rates.

7. Children’s Privacy

Our SMS service is not intended for use by children, and we do not knowingly collect personal information from children. If we learn that we have inadvertently collected information from a child, we will take steps to delete that information as soon as possible.

8. Changes to This Policy

We reserve the right to modify or update this SMS Privacy Policy at any time. Any changes will be posted on this page, and the “Effective Date” at the top of this policy will be updated accordingly. We encourage you to review this policy periodically for any changes.

9. Contact Us

If you have any questions or concerns about this SMS Privacy Policy or how we handle your personal information, please contact us at:

Cox Osteopathic PLL

Phone: (817)745-9750

Website: coxosteopathic.com